Returns & Cancellations
At Mametrendz, we ensure that each product reaches you in perfect condition. In the rare case that you receive a defective or incorrect item, please contact our customer service team immediately with clear photographic evidence. This must be done on the same day of delivery to be eligible for resolution.
- We do not offer a general return policy. Only defective items are eligible for replacement.
- Items must be unworn, unwashed, and in original condition, with all tags and packaging intact.
- Exchange requests must be made within 7 days of delivery.
- If the requested item is out of stock, a refund will be issued.
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Inner garments
- Baby carry nests
- Mittens & booties
- Baby brushes
- Limited stock / clearance items
In cases where the requested exchange item is unavailable, we will issue a refund and provide a clear explanation of the situation.
If you have not received a confirmation email regarding your return, we recommend that you trace the parcel on the courier’s website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice, the returned goods will be corrected on your invoice.
PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.
Customers are responsible for return shipping costs, except in cases of defective or incorrect items. To initiate an exchange or claim a replacement, contact our customer service team at info@mametrendz.com with your order details.
If you have not received a confirmation email regarding your return, we recommend that you trace the parcel on the courier’s website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice, the returned goods will be corrected on your invoice.
PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.
